I recently bought an F-Pace Jaguar from Jim Coleman Jaguar and Land Rover. My sales man was Steffan Petersen and he was excellent; courteous, friendly, professional and knowledgeable. I have been very happy with my purchase and will highly recommend Jim Coleman Jaguar and Land Rover and in particular Steffan Petersen.
First class service. From the time I arrived to the time my car was finished, I was kept updated on the progress.
Out of State car buyers beware and you should avoid this dealership. They may have nice cars but the customer service is terrible. The car I purchased was fine but the time it took to provide the documentation so I could title it in my home state was horrendous. It took over 5 weeks to get the paperwork and as a result, I was a assessed a penalty of $268 in my home state because I did not transfer the title in 30 days. Once they have your money, this dealership moves on and does not care about its customers. I had to make repeated requests and all I received were a bunch of broken promises and delays. Other dealers also have nice cars and I would avoid this dealer and go elsewhere for better customer service!
Everything was as promised and Richard answered all my questions and the car was serviced efficiently and quickly. It was also spotlessly clean, something I haven't seen from a dealer since leaving the West Coast!
Great Experience! I took a test drive on Sunday and they found the exact F-Pace what I wanted on Monday at another dealer, By Saturday I was driving out in my new Jaguar. No pressure, great to deal with.
My next Jaguar or Land Rover will be purchased here. Well done, and definitely recommended!
Jim Coleman Jaguar Land Rover is a US Car Dealer based in Clarksville, Maryland. Jim Coleman Jaguar Land Rover is located at 12500 New Car Dr, Clarksville, MD 21029, USA.
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